Getting injured workers back is the primary goal of all employers, but that process starts during the claims process. A good start is to stop treating injured workers as claimants and more like customers who need to get their bodies and minds fully functioning again. Workers’ comp experts even suggest to stop using the term claimant, but people who need medical care, just like in a doctor’s office.
The focus should be on the injured worker and not on employer costs. The point of evidence-based medicine, including medication isn’t just to protect the bottom line, but to improve outcomes for injured workers. It’s never the intention of claims adjusters to be adversaries. Over 90% are getting the job done. But for serious injuries, timely medical care, follow-up, and personal interaction are the best medicine.
Your workers’ comp carrier including a professional employer organization (PEO) can help you improve claims customer service. Work Comp Staffing Solutions can help introduce you to the best PEO’s and other work comp solutions.
Visit our web site at www.StaffingCompSolutions.com, call us at 202-302-1212, or email us at david@StaffingCompSolutions.com for more information about all our staffing and workers’ comp offerings.
Sincerely
David Schek
President
StaffingCompSolutions.com